Privacy Policy
Last updated: [October 2025]
Scaffolding Maintenance Services Ltd (“we”, “us”, “our”)
Address: 49 Ratcliffe Road, Atherstone, CV9 1LF
Contact: Sophie Stuart enquiries@scaffoldms.co.uk
1. Introduction & Scope
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or interact with our website (“Site”), contact us, or request services. It applies to all visitors, users, and customers of the Site.
We are committed to protecting your privacy and ensuring your data is handled lawfully, transparently, and securely, in accordance with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
Type | Examples / Source | Purpose |
|---|---|---|
Contact details | Name, email address, telephone number | To respond to enquiries, send quotes, schedule visits |
Project / site details | Address, scope, access constraints | To plan scaffolding work, risk assessments, site surveys |
Technical / Usage data | IP address, browser type, pages visited, device type | For analytics, improving our website, security monitoring |
Cookies & tracking data | Cookies, tracking pixels (if enabled) | To operate the website, measure performance, and user preferences |
Communications data | Records of your correspondence (e.g. WhatsApp, email chat) | For reference, clarity, and customer service |
We do not collect ‘special category’ sensitive data (e.g. health, race, religion) unless explicitly and separately consented.
3. Legal Basis for Processing
We rely on one or more lawful bases under the UK GDPR, including:
Contractual necessity: to fulfil your request for a quote, site visit, or services.
Legitimate interests: for improving our website, security, fraud prevention, internal record-keeping.
Consent: for cookies, tracking, or marketing communications (if you choose to opt in).
Legal obligation: where required by law or regulation.
We will always be clear at the point of collection which basis we rely on.
4. How We Use Your Data
We use collected data for purposes such as:
Responding to your enquiries, sending quotes, arranging site visits
Planning and delivering scaffolding services
Communicating with you (email, phone, WhatsApp)
Managing and improving the Site and user experience
Analytics and reporting
Compliance with legal, regulatory, or safety obligations
We do not sell or lease personal data to third parties for marketing without your explicit consent.
5. Sharing & Disclosure
We may share your data with:
Service providers / contractors (e.g. analytics tools, hosting providers) under contract ensuring data security
Regulatory or legal authorities if required by law
Third parties in event of business sale / transfer (with adequate safeguards)
We require that such third parties use data only for our specified purposes and maintain confidentiality and security.
6. International Transfers
If your data is transferred outside the UK (or European Economic Area), we will ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your rights.
7. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or to comply with legal or regulatory obligations.
After that, we securely delete or anonymise it. For example:
Enquiry / contact form data: kept for up to [e.g. 2–5 years]
Project records: kept for [e.g. 6 years] in line with business / insurance requirements
Analytics data: aggregated / anonymised or removed periodically
8. Cookies & Tracking
We may use cookies and similar technologies to:
Enable essential site functionality
Remember your preferences and settings
Provide analytics and performance data
(If opted in) use advertising or marketing cookies
You may accept or reject cookies via your browser settings or via our cookie banner / settings tool. Rejecting non-essential cookies may limit some features of the Site.
9. Your Rights
Under UK GDPR you have rights including:
Right to access your personal data
Right to rectification (correct inaccuracies)
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing (especially for marketing)
Right to withdraw consent (if processing is based on consent)
If you wish to exercise these, contact Sophie Stuart at enquiries@scaffoldms.co.uk. We may request identity confirmation before acting.
You also have the right to lodge a complaint with the UK supervisory authority – the Information Commissioner’s Office (ICO).
10. Data Security
We implement appropriate technical and organisational measures to protect data — encryption, restricted access, secure servers, regular audits, staff training, and incident response plans.
In case of a personal data breach, we will notify affected individuals and the ICO within 72 hours if required by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time (e.g. when our practices change or law updates). We will post the new version with revised “Last updated” date.
For substantial changes, we may notify users by email or prominent notice on the Site.
12. Contact Us
If you have questions, concerns, or wish to exercise your rights, contact:
Scaffolding Maintenance Services Ltd
49 Ratcliffe Road, Atherstone, CV9 1LF
Email: enquiries@scaffoldms.co.uk
Attn: Sophie Stuart
